Liv & Lou Returns Policy:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at livandlou1@outlook.com. Please include details of the item you wish to return and the reason for this.
Please note that returns will need to be sent to the following address:
Townfarm Industrial Buildings, Castle Frome, Ledbury, Herefordshire, HR8 1HQ, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
You can always contact us for any return questions at livandlou1@outlook.com.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we may evaluate the issue and make it right.
Unfortunately we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us directly at livandlou1@outlook.com.